Publisert: 10.09.19

Internship in Customer Success - Cognite Academy

The Cognite Academy provides training and content that helps the ecosystem of customers and partners to get the most out of Cognite products. A world-class academy powers value creation and speed through scalable, low effort onboarding and self-service documentation and training. Target users are primarily technical audiences such as software developers and data scientists as well as users of Cognite applications. Cognite Academy uses multiple mediums such as: Documentation portal, e-learning with courses and certifications, YouTube videos channel, and in-person workshops. The Academy team also facilitates for onboarding of Cognite employees and works closely with other teams and domain experts in Cognite to develop content and training materials on how to work with Cognite products.


As an intern with the Academy in Customer Success, you get to interact with several Cognite teams from Engineering to Marketing. You will get to influence how Cognite ́s products and relevant tools are presented and taught to both a technical audience and to application users. Academy is still in an early phase, and you will be engaged in new developments including implementing new courses in a new e-learning tool. In parallel challenge the existing content and contribute to a high standard of documentation and training.


You will use your communication skills to coordinate with different stakeholders across Cognite. Together with our marketing team, you will contribute to developing both instructional and inspirational videos for our YouTube channel. You may also run in-person workshops (if you'd like to). As you develop content and training materials you will get to know tools such as TalentLMS, GitHub, Adobe Premiere Pro as well as the opportunity to improve your programming skills (Python, HTML, CSS).

The team is motivated and leverage a diverse set of strengths and backgrounds to build and nurture a great culture. Our work environment is exciting and collaborative.

Your work will have a visible impact on the success of Cognite. Join us and contribute to establishing a world-class Academy!


Tasks and responsibilities

  • Investigating the needs of the defined target user group(s) such as data engineers/data scientists, data managers, software developers, and Cognite application end-users
  • Producing materials (videos, presentations, documentation incl coding tasks) in collaboration with respective Cognite teams such as Engineering, Product Management, Data Science, Customer Success, and Marketing
  • Implementing new courses and coding tasks in our e-learning tool
  • Contribute to the development of tools and learning community
  • Running (or participating in) in-person workshop(s) for new Cogniters, customers and partners
  • Be engaged in Cognite´s ecosystem of customers, partners, and the community at large
  • Influence the culture of the world's best Customer Success team!

Some of these statements should describe you

  • Loves to develop and share best practices. Experience from digital learning is a plus, but not required
  • Enjoy new technologies and want to improve your tools and programming skills (Python, HTML, eLearning tool, Adobe Premiere Pro, etc)
  • Collaborative and motivated by working in cross-functional teams
  • Get excited by delivering impact for target users and customers
  • Enjoy challenges, takes initiative and execute
  • Able to understand and communicate with both a technical audience and application users
  • Excellent verbal and written communication skills in English

We don't expect everyone to have all of these skills, and we appreciate applications from all backgrounds.


Benefits

  • Competitive salary and benefits (including pension plans, insurance, and more)
  • Opportunity to work with great people on projects that create real impact
  • Minimal bureaucracy and overhead, with focus on agility and speed
  • Regular internal or external tech-talks
  • Free food, snacks, and drinks
  • Free staffed gym
  • All the tools you need to be productive
  • Open and friendly company culture
  • Emphasis on individual health, including access to private medical clinic
  • Flat structure with direct access to decision-makers
  • High level of autonomy and ability to influence decisions
  • Endless opportunities to grow, including international possibilities
  • New, attractive offices


Om Cognite

Cognite

The key to industrial digitalization lies in data liberation. Heavy-asset industries like oil and gas, shipping, manufacturing, and power and utilities already have the data. Now they need software to collect, clean, and contextualize the data. A resource to transform the data into information and to stimulate a thriving ecosystem of industrial applications.

Cognite Data Fusion (CDF) presents a digital representation of industrial reality to make it accessible and meaningful for humans and machines.

With CDF, our industrial customers can harness the potential of advanced analytics, deploy algorithms, and build customized applications. We make it possible to maximize the strategic value of data. Realizing the promise of digitalization

To succeed, we need a lot of skill-sets, such as backend programming with large scale distributed systems, real-time systems, machine learning, optimization, web frontends, 3D-models, robots and more. We need project managers who can be consultants for our customers. It will be a very exciting environment where team members will learn new skills from some of the best.



Why work for Cognite?

  • You will have a real impact on our customers and Cognite
  • Free snacks and drinks throughout the day
  • Opportunity to work for, and contribute to the growth of one of the most exciting and fastest-growing new software companies in the world
  • Competitive salary and benefits (including pension plans, insurance, parental benefits and more)
  • Coverage of mobile telephone subscription and broadband connection
  • Extended private health services and free yearly health check
  • Subsidized lunch at the canteen, with various food options (pizza/sushi)
  • Free staffed gym
  • Social activities (book club, team sports activities - football, boxing, regular Cognite social events)
  • Free online Norwegian courses for levels A1 and A2






Stillingstype
Internship
Sted
Oslo
Søknadsfrist
10.09.19
Årstrinn
1 2 3 4 5

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